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If you are unhappy with the quality of your perishable food product, you must contact The Butchery customer representatives within 7 days of your order delivery date. If your package arrives warm to the touch or damaged/incorrect, you must contact The Butchery Customer Service Representatives by the end of business (8pm) on the same day your package arrives via management@thebutcherymeats.com. You will be provided a tracking number so you know what time and date the package was shipped. 

Do not return your perishable food item without specific instructions from a Customer Service Representative from The Butchery, which can be reached via management@thebutcherymeats.com. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards 

Refunds (if applicable)
Once your order issue is communicated and addressed, we will send you an email to notify you that we approved your refund. We reserve the right to limit all replacements or refunds.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at management@thebutcherymeats.com. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at management@thebutcherymeats.com by the end of business (8pm) on the day your package arrives. Await for authorization before returning any item, whether perishable or non-perishable, to: 103 E 17th St, Costa Mesa, CA 92626

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You must be authorized by a Customer Service Representative to return any product from The Butchery, whether it be perishable or non-perishable. If approved, to return your product you should mail your product to: 103 E 17th St, Costa Mesa, CA 92626

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.